Refund policy
Returns within 30 days
You have 30 days from the date of delivery to request a return. Items must be in the same condition as received: unworn, unused, unwashed, with all tags attached and in the original packaging. Please keep your receipt or proof of purchase.
To start a return, contact us at clients@soulresonance.eu.
If your return is approved, we will send you the return instructions and shipping label. Items returned without prior approval will not be accepted.
Please note: Our apparel is made on-demand to reduce waste. We recommend checking the size guide carefully before ordering.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and arrange a replacement or refund.
Exceptions / non-returnable items
We cannot accept returns of:
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Customized or personalized items
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Gift cards
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Digital downloads
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Items that are used, washed, or missing original tags/packaging
Sale items may be non-returnable; this will be indicated on the product page.
Exchanges
The fastest way to get the item you want is to place a new order and return the original item according to this policy.
EU 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without explanation. The same item conditions apply (unused, unwashed, original packaging, proof of purchase). To exercise this right, contact clients@soulresonance.eu.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or card issuer. If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at clients@soulresonance.eu